Free Shipping over $50

Shipping Policy

WORLDWIDE SHIPPING

We are glad to bring our customers great value and service. That’s why we offer International Shipping with tracking from our warehouses in West Europe/USA by USPS or in East Asia by ePacket or USPS. Just US$3.95 & no sales tax - we want your experience to be simple and efficient - just the way we like it.  

SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international shipping services worldwide. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

LOST/MISSING PACKAGE

AuroraSecret™️ is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

SHIPPING TIME

Shipping time varies by location. These are our estimates:

Location

*Estimated Shipping Time

United States

9-15 Business days

Canada, Europe

9-15 Business days

Australia, New Zealand

10-18 Business days

Central & South America

14-27 Business days

Asia

15-30 Business days

Africa

15-30 Business days

 

Max delivery time – 45 business days.

*This doesn’t include our 2-3 days processing time.

*All shipping times exclude clearance/customs delays

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact our support team at support@aurorasecret.com.

Please note: Due to current conditions across the globe, some countries are seeing extended shipping times. We have no control over these delays but we assure you that your order will arrive and we will do everything to assist you in the meantime.

Some countries are not accepting any shipments, if this is the case and you do not receive tracking information within the current processing time, you can contact support@aurorasecret.com for more information.